Venues

Venues are external locations where work happens. They are different from Premises, which are your own operational sites.

Where venues fit

Venues are shared records for external locations, so teams can reuse the same site details instead of entering them again each time.

Add a venue

1. Go to Venues.
2. Click Add Venue.
3. Enter the venue name.
4. Add the address details you want to store.
5. Set the country.
6. Add Max capacity if you want to track it.
7. Click Create Venue.

Find a venue

1. Go to Venues.
2. Use the filters for name, city, postcode, or country.
3. Click the venue to open it.

Edit a venue

1. Go to Venues.
2. Open the venue.
3. Click Edit Venue.
4. Update the details.
5. Click Save Changes.

Manage venue contacts

1. Open the venue.
2. Click Add Contact.
3. Enter the contact's name, email, phone, mobile, position, and department as needed.
4. Turn on Primary Contact, Billing Contact, or Technical Contact if needed.
5. Click Save Contact.

Delete a venue

1. Go to Venues.
2. Open the venue or find it in the list.
3. Choose Delete Venue.
4. Confirm the change.

Deleting a venue is a soft delete. The venue is hidden from normal tenant users, but historical records that already reference it remain readable.

Restore a deleted venue

1. A super admin must enter the tenant in Super Admin Active mode.
2. Go to Venues.
3. Find the deleted venue row.
4. Click Restore.

Things to know

• Venue contacts are part of the venue record, so your team can find the right site contact quickly.
• Deleted venues do not appear in normal venue pickers until they are restored.
• If you are storing a site your own organisation operates from, use Premises instead.